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Shipping & Returns

 

RETURNS

You can return your item for a refund within 14 days of receiving it.

 

The item must be unworn and in it’s original condition.

 

Please Allow 2-3 days for Accounts to process your refund.

 

Your Bank May take 3-7 working days for your refund to show in your account.

 

 Please Note

 

Please take extra care when trying your items on.

 

We cannot refund items that are marked with Fake Tan, Make up, Cream or smell of perfume.

 

 All postage costs are non-refundable and we do not currently offer pre-paid returns.

 

 We recommend that you send items either signed for or recorded delivery. We will not be held responsible for any missing parcels on the customer’s behalf.

 

 Return costs are at your own expense (Unless the item is faulty)

 

 If you have received an incorrect/faulty order please return to us straight away.  The order must be returned to us within 14 days of purchase.

 

If you have received the wrong size please contact us straight away, you must return the order to us within 14 days.

 

NO RETURNS on sale items or clearance stock.

 

DELIVERY

 

 

 

 

The prices listed are per order, not per item. Please note following prices...

 

UK Delivery -

 

£3.99 for standard 2-5 day delivery 

 

£5.99 for next day delivery (Must order before 12pm)

 

£9.99 Saturday delivery (Must order Friday before 3pm)

 

 

 

 

 

 

We aim to deliver all orders within specified delivery times. For reasons beyond our control this may on occasions be longer. In the event you order an item which is out of stock when our website has not already informed you that the item is out of stock we will contact you by telephone or email as quickly as possible to notify you - you are  entitled to cancel the order at this stage should the delayed delivery be inconvenient.

 

All orders will be delivered by a courier service and signed for.

 

In the event the order arrives damaged i.e. there is visible damage to either the goods or packaging we ask that you refuse delivery and request it be sent back to us. We will then inspect the damage and have a replacement sent to you straight away.

 

All deliveries will require a signature from someone at the customers property. If a signature cannot be obtained by our chosen delivery companythen a calling card will be left and the item/s will be returned to the depot, from which you will need to arrange for a re-delivery.

 

We reserve the right to cancel any order which is logistically too complicated to deliver and will treat this order as a cancelled order. A refund will be given if any monies have been paid.

 

 

 


 

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